ALIN DIMITRIU

Refund Policy



Last updated: 6 August 2026

Digital products sold through this website are delivered electronically through Lemon Squeezy.

1. General policy

Because digital products cannot practically be returned after they have been accessed or downloaded, purchases are generally non-refundable after delivery begins.

Before purchasing, customers should carefully review:

  • The product description.
  • Included file formats.
  • Synthesizer or software requirements.
  • Compatibility information.
  • Audio demonstrations.

This policy does not affect mandatory consumer rights that cannot legally be excluded.

2. Refunds that may be approved

A refund may be approved where:

  • The same product was accidentally purchased more than once.
  • The supplied files are defective or corrupted and a working replacement cannot be provided.
  • The customer cannot access the purchased files because of a technical problem that cannot reasonably be resolved.
  • Applicable consumer law requires a refund.

Supporting information may be requested, including the order number, screenshots, error messages or a description of the technical problem.

3. Situations that are normally not refundable

Refunds are not normally provided because:

  • The customer changed their mind.
  • The customer no longer wants or needs the product.
  • The customer purchased a product for the wrong synthesizer or software.
  • The customer did not review the product description or compatibility requirements.
  • The customer does not own the required hardware or software.
  • The customer lacks the technical knowledge required to install or use the product.
  • The customer expected a different creative or commercial result.
  • The product has already been downloaded and functions as described.

Mandatory legal rights remain unaffected.

4. Right of withdrawal for digital content

Digital products are supplied immediately after purchase.

Where the checkout process obtains the customer’s prior express consent to immediate delivery and acknowledgement that the right of withdrawal will be lost once delivery begins, the statutory withdrawal right may cease when access to the digital content is provided.

This does not affect rights relating to defective, corrupted or non-conforming digital content.

5. Requesting support or a refund

Before requesting a refund for a technical problem, contact:

alindim@gmail.com

Include:

  • Your name.
  • The email address used for the purchase.
  • Your Lemon Squeezy order number.
  • The product name.
  • A description of the problem.
  • Relevant screenshots or error messages.

Reasonable attempts will first be made to resolve the problem or provide replacement files.

6. Refund processing

Approved refunds are processed through Lemon Squeezy to the original payment method.

The time required for the refunded amount to appear depends on Lemon Squeezy, the payment provider and the customer’s financial institution.